Style My Bedroom
Stylemybedroom.com is a UK based online retailer, which sells bedroom and household interiors; e.g. duvets, bed sets, bath sets and curtains. What started life as a part time venture by an entrepreneur, with a passion for the industry, has proven a success with both domestic and international customers, quickly becoming one of eBay's top sellers.
Since its launch in 2011,StylemyBedroom.com has sold predominantly through its UK eBay store. For the small number of international orders the business was initially using a range of different carriers. "I was frustrated with alternative delivery partners," explained Shaz Husain, managing director ofStylemyBedroom.com. "Often the cost of delivery would be more than the cost of the actual item".
However, as the business grew it started to receive an increasing number of requests for orders from customers outside of the UK. In order to expand StylemyBedroom.com's international presence the business needed a delivery partner that would allow shipping to various worldwide destinations, but also have the ability to integrate the service into new lanes as demand for the business' products grew.
The Stylemybedroom.com's eBay account manager recommended wnDirect's service for their international delivery.
Shaz, Husain said, "Since partnering with wnDirect we have seen a four fold increase in international sales and profit. Previously we were shipping internationally, but on a much smaller scale. Certain products we sell have a specific appeal to international markets so being able to ship them quickly is important".
Understandably for a young business, the cost of service is important for keeping product costs at a level that will attract customers and encourage the growth of the business.
Shaz explained, "The costs of the delivery service was one of the main reasons why we chose to partner with wnDirect. The competitive pricing of the service means we have been able to actually reduce the price of the products we sell, which we have been able to pass on to the customer. This is important to our customers, as they want to be able to buy something they can't get in their own country but at the best possible value.
Since partnering with wnDirect we have also seen a reduction in the amount of customer queries regarding the tracking of their order. This is largely due to customers receiving email-tracking updates generated by WnDirect. 90% of our customers chose to mention the speedy and efficient delivery when leaving positive feedback".